Refund & Cancellation Policy

1. AWS Marketplace Subscriptions

ZeroNAT is billed as a "Pay-as-you-go" service through the AWS Marketplace. As such, you are only charged for the hours the software is active in your account.

2. Cancellation

You may cancel your subscription at any time by:

• Terminating all EC2 instances running the ZeroNAT AMI.
• Unsubscribing from the product in the AWS Marketplace Console.

Once cancelled, you will not be billed for any future hours.

3. Refunds

Refund requests for AWS Marketplace purchases are typically handled by AWS Support. If you believe you have been billed in error for the ZeroNAT software component, please contact us at support@zerofab.io with your AWS Account ID and transaction details.

4. Software Faults

If you encounter technical issues with ZeroNAT, contact us at support@zerofab.io with your AWS region, instance type, and a description of the problem.

5. Exceptions

ZeroFab LTD does not provide refunds for AWS infrastructure costs (EC2, Data Transfer, etc.) incurred while running the software, as these are billed directly by Amazon Web Services.